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Managing Now (1/e)
Managing Now (1/e)
저자
Gary Dessler, Jean M. Phillips
역자
-
분야
해외원서 ▷ Management
출판사
박영사
발행일
2008.01.01
개정 출간예정일
페이지
576P
판형
203*253
ISBN
9780618741632
부가기호
강의자료다운
-
정가
37,000원
New for 2008, Managing Now! addresses how Internet and intranet based technologies are transforming how managers run companies. The text program highlights new skills future managers will need for planning, organizing, and managing inter-unit relations. Chapter objectives are introduced through the authors' unique behavioral learning model, Learn It, Practice It, and Apply It. Each objective is carried through these directives, providing a multi-step approach to learning that engages students and reinforces real-world application. Managing Now Includes a fully integrated technology program designed specifically for the text. Managing Now LIVE is an Internet based simulation that reinforces and reviews key topics from each chapter. Organized according to the three learning objectives outlined in the text, the simulation prompts students to consider chapter concepts through topic reviews, quizzes, case-based questions, and scenario-based videos. Simulation Icons in the text direct students to related Managing Now LIVE content available online.


Features

- Opening Vignettes use real-world scenarios to introduce management themes and engage students. Vignettes feature both large and small organizations, and include such well-known companies as Whirlpool, Saturn, and Mercury Interactive.
- Improving Your Skills feature provide students tips and examples on mastering a variety of management skills related to delegating, franchising, and leading.
- Window on Managing Now boxed inserts explore how real-world companies are keeping pace with technological developments and evolving work environments.
- Practice It boxed inserts refer students back to the opening vignettes to illustrate how chapter concepts are being applied in real-world situations.
- End-of-chapter pedagogy includes bulleted Chapter Summaries, Discussion Questions, Experiential Exercises, and Case Studies.
Gary Dessler

Gary Dessler is a Founding Professor at Florida International University, teaching hybrid classroom/online courses in human resource management, strategic management, and management. Professor Dessler has also served associate dean, and department chair during his 12-year tenure.He has degrees from New York University (B.S.), Rensselaer Polytechnic Institute (M.S.), and the Baruch School of Business of the City University of New York (Ph.D.). His best selling Human Resource Management, 10/e (Prentice Hall, 2005) blends theory and practical applications and is also available in Russian, Spanish, Indonesian, Malaysian, Portuguese, Indian, French, Lithuanian, and Traditional and Simplified Chinese, and in various international English language editions published for specific markets, including India.In addition to Human Resource Management, Dessler is the author of Management: Modern Principles and Practices for Tomorrow's Leaders (Prentice Hall 2004), Framework for Human Resource Management (Prentice Hall), and Winning Commitment: How to Build and Keep a Competitive Workforce (McGraw-Hill). Many of these texts are also available in foreign translation are in use by students and managers around the world. Dr. Dessler has published articles on employee commitment, leadership, and quality improvement in journals including the Academy of Management Executive, and Administrative Science Quarterly, and presented, most recently, a paper titled "Human Resource Management in China: Past, Present, and Future" at the Asia Academy of Management meetings in Shanghai (December 2004).Well-respected and honored in his field, Dr. Dessler was recently appointed visiting professor at the Renmin University of China in Beijing, and for the past three years he has served as a member of the Institute of International Education's national selection committee for the Fulbright student awards. His syndicated "Job Talk" column has appeared in the Miami Herald and other prominent paper


Jean M. Phillips

Jean Phillips is a professor in the Human Resource Management department in the School of Management and Labor Relations at Rutgers University. She earned her Ph.D. from Michigan State University in organizational behavior and human resource management. She has taught classroom and hybrid classroom/online courses in topics including organizational behavior, strategic human resource management, staffing, and teams and leadership in the United States and in Singapore at the undergraduate, Master's, Ph.D., and Executive Master's levels. Jean was among the top 5 percent of published authors in Journal of Applied Psychology and Personnel Psychology during the 1990s and received the 2004 Cummings Scholar Award from the Organizational Behavior Division of the Academy of Management. Her research interests focus on recruitment and staffing, leadership and team effectiveness, and issues related to learning organizations. Her research has appeared in Academy of Management Journal, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Personnel Psychology, Small Group Research, Journal of Business and Psychology, and International Journal of Human Resource Management. She has served on the Editorial Boards of Journal of Applied Psychology, Journal of Management, Personnel Psychology, and the Journal of Business and Psychology. She is a member of the Academy of Management and the Society for Industrial and Organizational Psychology. Her consulting work includes the creation and evaluation of strategic recruitment and staffing programs, evaluating recruiting source effectiveness, coaching on enhancing leadership performance and work team effectiveness, and the development and evaluation of employee survey programs.
Note: Each chapter includes a Chapter Summary, Discussion Questions, and Experiential Exercises.

I. The Environment of Managing Now

1. Managing and the Evolution of Management
Opening Vignette: J. Crew
What Managers Do
Window on Managing Now: Andrea Jung Turns Avon Around
The Managerial Skills
The Evolution of Modern Management
Managing Now
Practice IT: J. Crew
Window on Managing Now: Virtual Integration at Dell Computer
What's to Come
Case Study: No Rules, Just Right

2. Ethical and Social Issues
Opening Vignette: Sarbanes-Oxley Act of 2002
Ethics in an Age of Information Technology
What Influences Ethical Behavior at Work?
Encouraging Ethical Behavior at Work
Improving Your Ethics-Building Skills
Window on Managing Now: Complying with Sarbanes-Oxley and Other Regulations
Practice IT: DTE Energy's Web-Based Ethics Training System
Social Responsibility Now
Managing Diversity
Case Study: Allstate's Disappearing Agents

3. Managing in a Global Environment
Opening Vignette: Tramco, Inc.
Globalization
How and Why Do Companies Conduct Business Abroad?
Window on Managing Now: Shanghai GM
The Manager's International Environment
Planning, Organizing and Controlling in a Global Environment
Window on Managing Now: Global Clustering
Practice IT: Tramco Inc.
Leading and Motivating in a Multicultural Environment
Window on Managing Now: Dräger Safety
Improving Your Cultural Intelligence Skills
Case Study: U.S. Bookseller Finds a Strong Partner in German Media Giant

4. Managing Entrepreneurship and Innovation
Opening Vignette: Proctor & Gamble
Introduction: Entrepreneurship and Innovation
Entrepreneurship Today
What It Takes to Be an Entrepreneur
Getting Started in Business
Window on Managing Now: Choosing a Web-Based Business
Managing Innovation and New-Product Development
Window on Managing Now: Using Computerized Business-Planning Software
Innovation Now
Practice IT: Collaborative Innovation at P&G
Case Study: Getting By with a Little Help from His Mother's Friends


II. Information and Decision Making Now

5. Information and Knowledge Management
Opening Vignette: Caterpillar Inc.
Data, Information, and Knowledge
Information Systems for Managing Organizations
Window on Managing Now: Computers Add Value at Bissett Nursery
Enterprise Systems and Knowledge Management
Telecommunications and Computerized Networks
Window on Managing Now: Ryder System's Knowledge Management Center
Practice IT: Caterpillar
Managing Now: Managerial Applications of Information Technology
Case Study: Information Technology Wins the Day for KnitMedia

6. Decision Making Now
Opening Vignette: Fortis Bank
The Basics of Decision Making
How to Make Decisions
Managing Now: Technology-Supported Decision Making
Window on Managing Now: Analytics Tools
Window on Managing Now: Baylor University
How to Make Even Better Decisions
Practice IT: Fortis Bank
Avoiding Psychological Traps
Chapter 6 Appendix: Quantitative Decision-Making Aids
Case Study: Which Routes to Fly?


III. Planning and Controlling Now

7. Planning and Strategic Management
Opening Vignette: Oxford University Press
The Nature and Purpose of Planning
Forecasting
Window on Managing Now: Demand Forecasting at Wal-Mart
Practice IT: Demand Forecasting and Planning at Oxford University Press
Improving Your Forecasting Skills: Don't Get Blind-Sided
Types of Plans
Strategic Planning
Window on Managing Now: Pella's New Competitive Advantage
Strategy Execution and Digital Dashboards
Case Study: The JetBlue Airways Strategy

8. Controlling
Opening Vignette: Controlling the Cappuccino Makers at Starbucks
The Fundamentals of Effective Control
Window on Managing Now: Using Technology to Stay in Control at UPS
Traditional Controls
Managing Now: IT-Enabled Control Systems
Window on Managing Now: Millipore Corp. Integrates Its Global Operations with ERP
How Do People React to Control?
Commitment-Based Control Systems
Practice IT: Controlling the Cappuccino Makers at Starbucks
Case Study: Controlling Ritz-Carlton

9. Managing Operations and Supply Chains
Opening Vignette: Will Whirlpool Deliver?
The Basics of Operation Management
Operations and Inventory Planning and Control
Controlling for Quality and Productivity
World-Class Operations Management Methods
Supply Chain Management
Practice IT: Whirlpool Delivers
Window on Managing Now: Zara
Case Study: The Production Process at Wheeled Coach


IV. Organizing Now

10. Organizing
Opening Vignette: Staying in Touch at Millipore
Departmentalization: Creating Departments
Achieving Coordination
Window on Managing Now: LG Electronics
Authority and the Chain of Command
Window on Managing Now: An IT-Based Independent Integrator at Thales
Improving Your Delegating Skills
Organizing to Manage Change
Modern Organizations
Improving Your Boundary-Managing Skills
Window on Managing Now: Brady Corp.
Practice IT: Millipore
Case Study: Organizing Greenley Communications

11. Designing and Changing Organizations
Opening Vignette: Yellow Transportation
Types of Organizational Change
Window on Managing Now: Baker & McKenzie
Managing Now: Reorganizing, Reengineering, and Business Process Management
Window on Managing Now: Reengineering the Loan Process
Dealing with Resistance to Change
Practice IT: Bill Zollars
A Process for Leading Organizational Change
Organizational Development and Conflict Management
Case Study: Immelt Splits GE Capital

12. Human Resource Management
Opening Vignette: Sutter Health
Human Resource Management's Strategic Role
Window on Managing Now: Signicast
Writing Job Descriptions and Recruiting Employees
Window on Managing Now: Cisco Systems Inc.
Practice IT: Sutter Health
Window on Managing Now: City Garage
Interviewing and Selecting Employees
Orienting and Training Employees
Improving Your Training Skills: On-the-Job Training
Appraising and Maintaining Employees
Window on Managing Now: GM and NCR
Understanding HR's Legal Framework
Case Study: The Out-of-Control Interview


V. Leading Now

13. Leading
Opening Vignette: Innovation Leadership at Whirlpool
What Is Leadership?
Window on Managing Now: How Can Technology Help New Leaders?
What Characteristics Do Leaders Have?
Window on Managing Now: How Does Technology Increase the Importance of Leaders' Communication Skills?
What Do Leaders Do?
What Influences a Leader's Effectiveness?
Improving Your Leadership Skills: Least Preferred Coworker Scale
Practice IT: Empowerment Through Technology at Whirlpool
Window on Managing Now: E-Leadership
Case Study: Steve Bennett of Intuit

14. Motivating Employees
Opening Vignette: Mercury Interactive Corporation
What Is Motivation and Where Does It Come From?
Content Approaches to Motivation
Improving Your Motivation Skills: A Job Enrichment Evaluation Form
Process Approaches to Motivation
Window on Managing Now: Motivating with Digital Dashboards
Learning and Reinforcement Approaches to Motivation: How Consequences Shape Behavior
Rewarding Performance
Window on Managing Now: Using Internet Tools to Motivate and Reward Employees
Practice IT: Online Incentives at Mercury Interactive Corporation
Window on Managing Now: Using Technology to Retain Knowledge Workers
Case Study: Motivation at General Motors

15. Improving Communication
Opening Vignette: Communication at Lucent
The Communication Process
Organizational Communication
Window on Managing Now: Using Portals to Improve Performance
Practice IT: Technology-Enabled Communication at Lucent
Communication Media
Window on Managing Now: Building an Intranet
Interpersonal Communication Skills
Improve Your Communication Skills
Window on Managing Now: E-Mail Tips
Case Study: Electronic Monitoring

16. Building Teamwork, Community and Culture
Opening Vignette: Customer-Service Representatives at Medco
Basics of Teamwork
Building Teamwork
Improving Your Teamwork Skills: Are You Emotionally Intelligent?
Window on Managing Now: Virtual Team Technology at Steelcase
Building Community
Practice IT: Using Technology to Build Community at Medco
Window on Managing Now: How Technology Enables Communities of Practice
Building Culture
Window on Managing Now: Technology-Assisted Culture at Xerox
Case Study: Improving Teamwork at Novartis

17. Managing Trust and Collaboration
Opening Vignette: Saturn Corp.
Building Trust and Collaboration
Examples of Collaborative Efforts
Collaboration Technology
How to Improve Collaboration
Window on Managing Now: Solectron Corp.
Building Trust
Practice IT: Saturn's Technology Aids Its Customers and Dealers
Window on Managing Now: Customer Relationship Management Collaboration at Audi
Case Study: AT&T